Manager Support

Teamworking

Working in teams is essential for the provision of safe, effective and person-centred care. Teams are complex and you may be confident contributing in some ways but not in others. Focus on areas you feel you need to develop e.g. you may feel confident working in a team with your immediate work colleagues, but not in working with teams with other disciplines or agencies. This unit contains activities covering a wide range of issues that you will encounter in practice and that you will find easier to deal with if you have thought about them beforehand.

Teamworking skills

'Teamwork is essential in the provision of healthcare. The division of labor among medical, nursing and allied health practitioners means that no single professional can deliver a complete episode of healthcare' (Leggat, 2007)

For you to develop your effective team working skills, you need to think about the part that you play in the team. You need to think about how you work with:

  • your new team
  • your professional group
  • the wider multidisciplinary team
  • other departments or agencies.

Make some notes about how you feel you are working in your new team and /wider teams or groups, depending on the setting you are working.  This will help you to identify the situations where you need to look more closely at your skills.

The self assessment activities below will help you to make a more detailed and structured assessment of your skills in different situations.

How are my teamworking skills? Working with other team members

Use the Goodpractice 'Top Tips for Working Well with Others' to help you reflect on how you work and communicate with other team members. You will need to login using your Athens password to access this resource. If you don't have an Athens Password contact athensadmin@nes.scot.nhs.uk or complete the application form at this link http://www.knowledge.scot.nhs.uk/login.aspx

Record examples of where you think that you have

  • communicated well
  • could have communicated better
  • why you think  there was a difference between the situations

Good Practice

Working with the uni or multidisciplinary team

Think about a situation where you have worked together with members of the uni or multidisciplinary team in your clinical setting and reflect on how you performed as a team member on this occasion. Ask yourself :

  • what were my strongest attributes?
  • what were my areas for improvement?
  • in retrospect, were there any aspects of team working that you could have improved upon?
  • if so, what were they and how would you manage the situation differently?
  • are there any aspects of team working in which you think you need to develop?

Summarise these into a bullet point list and identify what you do well, what you can do to improve your team working skills and how you can achieve this.

Write this into your portfolio and share it with your mentor.

Revisit what you have written in your portfolio and reassess your team working skills in 6 and 12 months.  How have you developed your team working skills and what learning needs do you now have? Use this information for your KSF Joint Development review and your personal development plan and portfolio.

Working with other teams and agencies

Think about a situation where you have worked together with members of the team in your clinical setting as well as other agencies and reflect on how you performed as a team member on this occasion. Ask yourself:

  • what were my strongest attributes?
  • what were my areas for improvement?
  • how did I work with other agencies out with the team?
  • were different team working skills required when working with other agencies?
  • in retrospect, were there any aspects of team working that you could have improved upon?
  • if so, what were they and how would you manage the situation differently?
  • are there any aspects of team working in which you think you need to develop?

Summarise these into a bullet point list and identify what you do well and what you can do to improve your team working skills. Write this into your portfolio and share it with your mentor.

What do service users think?

A key aspect of working in a person centred way is to take into account the views of users and carers when you are looking at the service provided in your work setting and the care that you provide. You should find out:

  • what information about the views of users of your service is available?
  • how has this been used in making changes in the service?
  • what was the impact?
  • if you do not have user or carer feedback, is there information from a similar area you can consider when you are competing this activity?